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AI Call Center

When you call the 1288 hotline, AI answers first. Simple questions get an instant answer; complex ones are passed to a specialist.

Live

Sample call

Conversation (sample)

Response time: 4 seconds
CitizenHello. The milk I bought at a shop is past its expiry date. Where do I report it?
AI operatorHello. Your report has been received. Please give the shop's name and address. Keep the receipt — an inspector will contact you within 1 working day.
CitizenChilanzar, block 12, the "Baraka" shop.
AI operatorThank you. Report number: 1288-048213. I've sent you an SMS. It has been routed to the Tashkent city sanitary supervision department.
Topic: ComplaintArea: Tashkent, ChilanzarRouted to: Sanitary supervisionLanguage: Uzbek
Transfer to a specialistIf the citizen asks, or the question is complex, the call moves to a live operator, who receives the conversation transcript ready to go.

The result is advisory. A Committee specialist makes the final decision.

How it works

  1. 01The call is receivedAt 1288, any time, in any language.
  2. 02Speech becomes textThe system understands the question and identifies the topic and region.
  3. 03Answer or transferSimple questions are answered at once. Complex ones go to a specialist.