AI Appeals
The system reads appeals that arrive via Telegram, the website, 1288 and mail. It identifies the type, region and priority and routes them to the responsible department.
Classify an appeal
Classification (sample)
Priority: HighType: ComplaintArea: Sanitary and epidemiologicalRegion: Samarkand citySite: Kindergarten No. 14
Owner: Samarkand city sanitary supervisionResponse deadline: 1 day. Children's health is the top priority. Management has also been notified.
Similar appeals: 2 (within 7 days)Complaints about this kindergarten also came in on 18.10 and 21.10. The system linked them into one case.
Reply sent to the citizen"Your appeal has been received, number 2026-10-23-0912. An inspector will contact you within 1 day."
Linked with AI KitchenThe last 3 days of footage from kindergarten No. 14's kitchen camera have been prepared for the inspector.
The result is advisory. A Committee specialist makes the final decision.
How it works
- 01The appeal arrivesFrom any channel: bot, website, phone, mail.
- 02The system reads and classifies itType, region, site and priority are identified automatically.
- 03Routed to the right ownerTo the right department, with a deadline. The citizen gets a reply letter.